Terms of sale, cancellation and refunds

Last updated: 8 September 2026 · Version 2026-09-08

Información de contratación y condiciones en español

Who you buy from

Lafayette Raymon Matulessy, trading as SolutionMAX, sole trader (autónomo). Calle Creta 74, Bloque 01 nº 105, 03130 Gran Alacant, Alicante, Spain. NIF / VAT: ESZ2822653Y. Telephone: +34 671 58 92 79. Email: [email protected].

We sell to businesses and consumers. A consumer acts outside their trade or profession. Consumer rights below are additional to contractual promises and cannot be excluded. These terms cover SolutionMAX automation packs, custom work and managed services; Pharos has its own product terms.

Orders, prices and payment

Website prices are in euros and include applicable VAT. The final tax treatment and payable amount are shown before payment; a valid business VAT number does not automatically remove VAT in every country or transaction. Reverse charge applies only where legally applicable. Third-party accounts, API usage and hosting not included in an offer are additional costs and must be identified before an order.

A custom project starts with a written scope, price, schedule and acceptance criteria agreed by both parties. Unless that offer says otherwise, 50% is due at the start and 50% on delivery. Any scope or price change needs agreement. Download orders are confirmed by email after payment. We retain the terms applicable to the order; later website changes do not retroactively change it.

Download packs and support

A pack contains an n8n workflow and PDF setup guide, with 30 days of setup support by email. The product page and guide explain required software and accounts. A non-exclusive perpetual licence permits your own internal or personal use, or one client project for an agency. You may modify it for that use but not resell or redistribute the pack or guide. This licence restriction does not override third-party open-source licences.

If you expressly request immediate delivery and acknowledge the resulting loss of the withdrawal right, we supply the files after successful payment. Otherwise delivery is held until the 14-day withdrawal period has expired. The receipt records your choice. Missing or ambiguous consent is never treated as agreement to waive a right.

Consumer withdrawal

For a distance contract, consumers normally have 14 calendar days from conclusion to withdraw without giving a reason. Send an unambiguous statement to [email protected], to the postal address above, or use Withdraw from a contract. Sending your statement before the deadline is sufficient. The online form provides an acknowledgement by email.

For digital content not supplied on a physical medium, the right is lost only when supply begins after your prior express consent and acknowledgement of losing the right, with the required confirmation provided to you. Immediate delivery does not remove your statutory rights if a product is faulty or not as described.

For custom work and ongoing services, we do not start within the withdrawal period unless you expressly request it. If you then withdraw, a proportionate amount for services actually provided may be payable only where legally allowed and previously explained. The right is lost after full performance only if the applicable express consent and acknowledgement requirements are met. A project being custom-made does not by itself remove withdrawal rights for services.

When withdrawal applies, we refund amounts due within 14 days of receiving your statement, by the original payment method unless you expressly agree otherwise, with no refund fee. Business purchases do not have the statutory consumer cooling-off right.

Optional model withdrawal statement

To SolutionMAX, at the address or email above: “I hereby withdraw from my contract for [product/service], ordered on [date]. Name: [name]. Address: [address]. Order reference: [reference]. Date: [date].” Signature only if submitted on paper. You do not have to use this wording.

Faulty products, remedies and our guarantee

Digital content must match its description and meet applicable statutory conformity and update obligations. If it is faulty, not supplied or not as agreed, contact [email protected]. We will provide the remedy required by law, which can include bringing it into conformity, a price reduction or termination and reimbursement where the legal conditions are met. The 30-day setup-support period does not limit these rights.

For custom work, our works-or-free promise covers the agreed written scope: we fix non-conforming delivery without extra charge; if we cannot deliver the agreed result, you do not pay for that failed scope and we return any corresponding deposit. New requirements are quoted separately. Third-party failures do not remove any statutory responsibility we have for our own promised delivery.

Monthly plans and ordinary cancellation

Managed plans renew monthly and are billed in advance unless a written offer specifies another term. Cancel by emailing [email protected] before the next renewal; no additional notice period applies. We confirm cancellation and the end date. Services remain available until the end of the paid term. There is normally no pro-rata refund for an ordinary mid-term cancellation; withdrawal, non-performance and other mandatory remedies remain available.

Before service ends, we arrange return/export of your data and paid-for deliverables in an available standard format. Recurring hosting, monitoring and support stop at the end date. Accounts owned by you remain yours; third-party subscriptions must be cancelled with their providers. We delete or return data we process on your behalf as agreed in the processing schedule and subject to legal retention requirements.

Ownership and acceptable use

After full payment, custom deliverables specifically built for you are yours as agreed in the written scope. Our pre-existing generic tools and third-party components keep their respective ownership and licences; we provide the rights needed to use the delivered work. We ask before identifying your project publicly or sharing non-public details.

You must have the rights and lawful basis needed for supplied content and personal data. We may suspend unlawful or abusive use or a material breach, with notice and an opportunity to remedy where appropriate. Any termination and financial settlement must be proportionate and respect statutory rights; there is no blanket forfeiture of all payments.

Managed data processing

Where we process personal data on a customer's instructions, an Article 28 GDPR processing agreement and project-specific processing schedule must be agreed before that processing starts. They must identify the purpose, data and people concerned, systems and sub-processors, locations and transfer safeguards, security, retention and deletion. Medical/special-category data or consequential automated decisions require a separate assessment and explicit written scope. See our data-processing terms.

Liability and complaints

For business customers only, liability for ordinary contractual negligence is limited to the fees paid for the affected one-off deliverable or the preceding 12 months of the affected recurring service, to the extent lawful. This does not limit liability that cannot legally be excluded, including fraud or wilful misconduct. Consumer statutory remedies and protections remain unaffected.

Contact [email protected] with a complaint; we aim to acknowledge it within two working days and give a substantive response within one month. Spanish law applies without depriving consumers of mandatory protection in their country of habitual residence. Consumers retain their applicable rights concerning competent courts. Where a dispute cannot be resolved, we provide information on relevant alternative dispute resolution and whether we participate; we do not claim membership of an ADR scheme.